Supporting a care provider with practical, day-to-day employment law advice

Hill Care is a respected care provider specialising in residential, nursing and dementia care across a large network of care homes in the North of England. With a workforce of around 1,500 employees, Hill Care’s managers deal with complex people issues every day and they need clear, fast and practical guidance.

Watershed has supported Hill Care with practical, day-to-day employment law advice since 2009. We have built a close working relationship and took time to understand how its homes operate, how its managers make decisions, and what support they need to act with confidence.

Watershed advises daily on employment law and human resource issues. Managers contact us by phone, email or Microsoft Teams and we respond quickly. We help them handle attendance, disciplinary, grievance, performance, and redundancy matters. We focus on what works in practice, not just what the law says.

We provide a dedicated lead lawyer and give access to our wider Watershed team. We share template documents, guidance and a real-time record of advice so managers can act consistently across Hill Care sites.

Hill Care values clear thinking, speed and pragmatism. At Watershed, we deliver all three. Our advice helps managers resolve issues early, reduce risk and move forward with confidence.