When AI writes the grievance: a new challenge for Human Resources

When AI writes the grievance: a new challenge for Human Resources

Picture this: a 2,000-word grievance lands in your inbox, bristling with legal phrases and suspiciously polished grammar.  Your employee has just discovered artificial intelligence (AI). In all sectors, managers are increasingly seeing grievances that resemble tribunal pleadings more than workplace complaints. AI tools can draft articulate, emotionally neutral documents in minutes. That can make genuine…

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When ‘banter’ is not funny

How far can ‘banter’ go before it becomes harassment and can an employer really name their business something guaranteed to feature in tribunal headlines? What happened? The case of Ms S Sinclair v More Blacks, More Dogs, More Irish Ltd and Mr Soliman (ET Glasgow, 7 August 2025) almost reads like satire. The company’s name,…

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When human resources meets artificial intelligence: hidden risks you can not ignore

Artificial intelligence (AI) is now embedded in hiring and people management. But when algorithms go wrong, the legal and reputational fallout lands squarely on leaders. Scenario You deploy an AI CV screener to cut costs in early-stage hiring. The tool consistently downranks CVs with gaps longer than six months, catching many applicants who took time…

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Private lives, public risks: what can employers learn from Coldplay kiss-cam?

When the Coldplay ‘kiss-cam’ lingered on two senior executives from a US start-up, the crowd cheered. The internet did what it always does: it dug, shared and speculated. Within hours, their private relationship was public property. The question was not whether they broke the law, but whether they broke trust. With staff, shareholders or their…

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WorkWell: fit notes reimagined

The government has launched WorkWell, a pilot in 15 regions designed to move fit notes beyond ‘not fit for work’. With 93% of last year’s 11 million fit notes saying exactly that, the scheme aims to turn General Practice (GP) surgeries into hubs for return-to-work support rather than off-ramps to long-term absence. What is different?…

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